Terms of service

Using this store

These terms apply to your use of Heartly Rise and purchases made through the store. Please read the product details, shipping policy and refund policy before ordering.

Products and prices

Descriptions, dimensions, available options and prices are shown on each listing. Display colours may vary by screen. Prices and availability may change. The currency and final charges displayed at checkout apply to your order.

Orders

You are responsible for providing accurate order and delivery details. If an item becomes unavailable, we will contact you about a refund or an agreed replacement. Cancellation requests should be submitted within 12 hours; processing may limit later changes.

Delivery and returns

Our shipping policy explains processing and transit estimates. Our refund policy sets out the 30-day return process and how damaged or incorrect items are resolved.

Safe use

Use products according to their instructions and intended purpose. Check dimensions and, for electrical products, fitting and electrical requirements before buying. Follow relevant installation guidance.

Privacy and support

Our privacy policy explains how information is handled. Contact us through the store�s contact form for assistance. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.