Payment methods
Last updated: 7 October 2026
Accepted payment methods
Payment options include American Express, Apple Pay, Bancontact, Google Pay, Mastercard, Shop Pay, UnionPay and Visa. The methods available for your order are displayed at checkout and may vary depending on your location, device and browser.
Currency
Prices are displayed in the currency shown on the product page and at checkout. Your order total, including any applicable taxes or charges, is shown before you confirm payment. Your bank may apply its own currency conversion fees.
Transaction security
Transactions are processed through Shopify’s secure checkout and the selected payment provider. Payment information is encrypted during transmission. Heartly Rise does not store your full card details.
When is payment taken?
Payment is taken when you place your order. Your order is processed after payment has been successfully confirmed.
Payment issues
If your card is declined or a transaction fails:
- Check that your card or account details are entered correctly.
- Make sure your card has not expired and has sufficient funds.
- Contact your bank or card provider in case the transaction has been blocked.
- Try another payment method shown at checkout.
- Try a different browser if the checkout does not load correctly.
If the issue persists, contact us and we will help.
Failed or duplicate payments
If you were charged but did not receive an order confirmation, please do not place the order again. Contact us with your name and the email address used at checkout so we can check the payment status. Do not send your full card number or security code.
If a duplicate charge is confirmed, we will arrange a refund of the extra payment to the original payment method.
Refunds
Approved refunds are processed to your original payment method within 5 business days. Your bank may take a further 1–3 business days to make the funds visible. See our Refund & Return Policy for eligibility and full details.
Contact information
For payment or order questions, use our contact form. We aim to respond within 24 hours.
Customer service hours (AEST):
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 9:00 AM–1:00 PM