Return and refund policy

Requesting a return

Request a return within 30 calendar days after delivery. Contact us before sending anything back so we can provide return instructions and the correct return destination. Items must be unused, in their original condition and packaging, with any supplied labels and accessories.

Return postage and fees

The customer pays return postage for change-of-mind returns. We cover required return postage for damaged, defective or incorrectly supplied items. There is no restocking fee.

Refund timing

Refunds are issued to the original payment method within 30 calendar days after the return is received. If no return is required, refunds are issued within 30 calendar days after approval.

Damaged or incorrect items

Contact us with your order number and photographs of the item and packaging. We will help arrange a suitable replacement or refund.

Exceptions and exchanges

Personalised or custom-made items, opened sealed hygiene products, gift cards and items explicitly marked non-returnable may be excluded from change-of-mind returns. This does not affect rights for faulty or incorrectly supplied goods. For a different colour, size or style, return the eligible item and place a new order.

Cancellation

Request cancellation within 12 hours of placing your order. Changes depend on whether processing has begun. If the order has shipped, this return policy applies.

Contact

Use our contact form. Support hours: Monday to Friday, 8 a.m. to 5 p.m. Eastern. We usually reply within 1 business day.